Pretoria, Gauteng
Full-time
Closing Date: 18 May 2026
Full job description
Job Advert Summary
Technology Innovation Agency (TIA) is a talent driven, customer- centric and impact focused organisation. In our endeavour to support technology innovation with socio-economic outcomes; we seek to infuse the organisation with team players that find resonance as value creators, agile thinkers, progressive attitudes, customer-centricity, dynamic work ethic and an optimistic disposition. We aim to harness these attributes in a manner that they culminate into a culture of teamwork, impact and accountability.
In executing its mandate, the organisation provides funding and non-funding support to stimulate innovation so that it provides a catalytic impact to the economy whilst improving people’s lives and protecting the environment. The Agency endeavours to promote the careers of previously disadvantaged persons by applying the principles of the Employment Equity Act, as amended.
Job Purpose:
Ensure optimal functioning of Reception and render professional support to external and internal clients by directing them to correct department/ employee. Be an effective ambassador and first line of face to face and telephonic communication for internal staff and external Customers visiting TIA offices
Minimum Requirements
Qualifications:
- Grade 12
- Preferred: Diploma in Business Administration/or NQF level 5 Higher Certificate in Office Administration/Management
Work Experience:
- 2 years’ experience as a Receptionist or Office Support in an OHS / facilities / securities environment
- 3+ years’ experience as a Receptionist or Office Support in an OHS / facilities /securities environment.(Preferred)
- Switchboard experience (Preferred)
Duties and Responsibilities
Financial Perspective:
- Monitor and report on telephone and ensure correct reporting against the Facilities and Security budget
- Assist to load SCM requisitions on the BPM System in line with Procurement guidelines and monitor progress
Stakeholder Perspective:
- Render exceptional and professional customer service to internal and external Clients
- Be an Ambassedor representing TIA values and customer service when interacting with Stakeholders
- Must be a dynamic, presentable, well spoken first point of contact and display the highest level of professionalism during interaction with stakeholders
Internal Processes Perspective:
- Comply to all TIA systems (performance management, HR, Finance, Stakeholder information, FMS)
- Implement processes and mechanisms to ensure the streamline functioning of Reception
Perform day to day tasks in line with work processes, policies and procedures
Ensure a clean and organised reception area at all times - Welcome visitors and ensure that guest register is completed, refreshments are provided and internal staff are notified timeously to collect guests at reception
- Responsible for managing the Switchboard in a professional manner and displaying exceptional telephone etiquette and ensuring accurate messaging
- Receive and record incoming parcels, postage and hand deliver documents to relevant recipients
- Incoming and outgoing assets (received or leaving the reception area) are controlled and recorded
- Assist internal staff with booking boardrooms and meeting rooms and liaising with housekeeping staff to ensure cleanliness of Facilities Meeting rooms/Boardrooms and adequate refreshments are available
Learning & Growth Perspective:
- KPA’s are understood and achieved as agreed upon in the Performance agreement
- Review performance against agreed performance standards
- Live the values and culture of TIA
- Identify and implement development opportunities to ensure continuous improvement of work effectiveness and efficiency
- Departmental Information systems and tools are optimally utilized to execute core tasks