North West
Full-time
Closing date: 03 May 2026
Full job description
Purpose of Role
To provide disciplined, continuous, and accurate real time monitoring and operational information handling within the Integrated Operations Centre (IOC) and Main Control Rooms across all shifts.
The Control Room Agent ensures that operational, safety, and monitoring systems are consistently observed, interpreted, and acted upon through structured escalation and coordination. The role maintains situational awareness during normal operations and, when required by shift coverage, assumes temporary shift level coordination authority to prioritise incidents and align response with the Senior Operational Official on duty.
The role forms a critical execution layer between automated monitoring systems and operational decision making, ensuring safety, operational continuity, and information integrity at all times.
Role Context
Operational Tasks
- Perform continuous real time monitoring of IOC and Control Room dashboards, alarm systems, and operational boards during assigned shifts.
- Monitor and interpret data streams including, but not limited to:
- Proximity Detection / Collision Avoidance Systems (PDS / CAS)
- Fatigue monitoring systems
- Fleet and equipment monitoring
- Personnel and asset tracking systems
- Safety, incident, and operational reporting dashboards
- Identify abnormal conditions, anomalies, or emerging risks and initiate escalation promptly in accordance with approved escalation runbooks.
- Accurately acknowledge, log, and record alerts, events, and incidents to ensure traceability and effective shift handover.
- Provide timely, factual, and accurate operational information to the Monitor & Control Officer, Senior Control Room Supervisor, Operations personnel, and emergency response stakeholders.
- Participate actively in structured shift handovers, ensuring continuity of situational awareness between shifts.
Maintain strict discipline in:
- Alarm acknowledgement
- Event and incident logging
- Communication protocols
- Use of IOC systems and tools
- Participate in drills, simulations, and training related to safety systems, emergency response, and abnormal condition management.
Shift Authority and Escalation Responsibility
- During periods where the Monitor & Control Officer is not present on shift (including night shifts, weekends, and public holidays), the Control Room Agent assumes temporary shift level authority for the prioritisation and coordination of operational, safety, and monitoring incidents within the IOC and Control Room.In this capacity, the Control Room Agent:
- Determines the relative priority of concurrent incidents based on safety risk, operational impact, and escalation procedures
- Coordinates information flow and response sequencing with the Senior Operational Official on shift
- Ensures disciplined execution of escalation and communication protocols until formal handover to day shift authority
This temporary authority:
- Does not include line management, disciplinary, policy, or system governance authority
- Applies only for the duration of the shift where no Monitor & Control Officer is present
Resource Management
- Use IOC workstations, monitoring tools, and reporting systems responsibly and in accordance with procedures.
- Report system faults, data integrity issues, or loss of monitoring visibility immediately.
- Maintain cleanliness and order of Control Room workstations and shared equipment.
Stakeholder Relations
Work in coordination with:
- Monitor & Control Officer (during day shift and handover)
- Senior Control Room Supervisor (during day shift and handover)
- Control Room Supervisors
- Field Technicians (for field validation support)
- Mining and Plant Operations (information and coordination only)
- SHEQ personnel during safety related events
- Communicate clearly, concisely, and professionally during routine operations and incidents.
Risk, Safety & Compliance
Operate strictly in accordance with:
- Mine Health and Safety Act (MHSA)
- Site SHE policies and procedures
- IOC and Control Room operating standards
Immediately escalate:
- Safety critical alerts
- Loss of monitoring visibility
- Data or system anomalies affecting operational decision making
- Support audit and compliance requirements through accurate logging and record keeping.
- Do not bypass procedures or assume authority outside defined scope.
Role Outcomes & KPIs
- Accurate and timely identification, prioritisation (when required), and escalation of abnormal conditions.
- Consistent adherence to escalation, coordination, and logging procedures.
- Effective shift handovers with no loss of situational awareness.
- Zero safety incidents attributable to monitoring or escalation failure.
- Sustained operational trust in IOC and Control Room information.
Qualifications:
- Grade 12 (NQF4) required.
- Post matric training or certification in control room operations, operations monitoring, dispatch, safety systems, or industrial environments is advantageous.
Job specific experience:
- 2–5 years’ experience in one or more of the following:
- Control Room or IOC operations.
- Operations monitoring or dispatch roles.
- Safety, fleet, or production monitoring in mining or heavy industry.
- Demonstrated experience operating in shift based, high risk operational environments, including exposure to incident prioritisation or real time operational coordination.
Inherent requirements
Must be medically fit
Closing date: 03 May 2026
Please note that, in line with our Employment Equity requirements, preference will be given to designated positions.