Defy Appliances

Midrand, Gauteng

Contract

Closing Date 14 April 2026

Job Description

KEY RESPONSIBILITIES: 

• Liaising telephonically/written with customers and retailers
• Solving customer education calls by providing technical product knowledge by performing ‘First-line support’
• Ensuring service targets are met – KPI’s
• Daily Sirius system management and Amazon Telephony system
• Ensuring customer satisfaction rate according to the company standards
• Reporting on all outstanding calls
• Attending and solving of customer queries via Service Manager, internet and from retail stores

MINIMUM REQUIREMENTS:

• Matric
• 1 Year Call Centre Experience
• Good communication skills
• Must be able to speak English fluently